Support

Setting up

Where does the phone go?

On the floor, sideways (landscape), leaning on something so the screen faces you: a shoe box against the wall works well. Then step back 2–3 m, stand inside the outline on screen, and jump to start.

The camera can't see me

• Juke needs to see you from head to feet. If it says "Step back so it sees all of you", move further away.
• If it says "Stand your phone up more", lean the phone less far back.
• Play in a lit room, with the light in front of you rather than behind.
• If the camera never starts, check Settings › Juke › Camera is on, then close and reopen Juke.

My moves aren't counting

Make each move clear and whole: a real jump with both feet, a duck down low, a full step to the side. Stay where the camera sees you; if you leave the frame, the game slows down until you're back.

Can I play on my TV?

Yes. Open Control Centre on your iPhone, tap Screen Mirroring and pick your TV (AirPlay). Leave the phone on the floor watching you; the TV shows the run.

Which devices does Juke run on?

iPhone or iPad with iOS 16 or later.

Juke Pro

Restore a purchase

On a new phone or after reinstalling, open the Juke Pro screen (the JUKE PRO button on the menu) and tap Restore purchases. Use the same Apple ID you bought it with.

Cancel

In Settings, tap your name, then Subscriptions, then Juke Pro, then Cancel Subscription. Or tap PRO · MANAGE on the game's menu. You keep Juke Pro until the end of the period you've paid for. Deleting the app does not cancel it.

Refunds

Apple handles payments, so refunds go through Apple: reportaproblem.apple.com.

Free runs

Without Juke Pro you get 3 free runs a day. They come back at midnight, phone time.

Your data

The game keeps nothing about you except a few settings on your phone, and deleting the app removes them. The privacy policy has the details. To ask about anything we hold, email support@letsjuke.com.

Found a security problem?

Please email support@letsjuke.com with the details. Our security.txt has the same contact.